Managed IT

MANAGED IT SERVICES
NASHVILLE & MIDDLE TN

Full managed IT for Middle Tennessee businesses — managed workstations, Microsoft 365 and email, a help desk your team can actually call, user onboarding and offboarding, and managed networks with 24/7 monitoring. One team that knows your whole setup, from the firewall to every laptop on it.

5 from 10 Google reviews
Help Desk You Can Call
Microsoft 365 & Email
24/7 Monitoring
Book a Free Assessment (629) 280-2800

What We Manage

Your Computers, Email & People — Handled

Managed IT is more than watching your network. We take the whole desktop side off your plate — the machines your team works on, the Microsoft 365 accounts they log into, and the day-to-day support they need to keep moving.

Managed Workstations & Endpoints

  • Automated patching & updates
  • Endpoint security & antivirus
  • New-PC imaging & setup
  • Performance & health monitoring
  • Hardware & software standards

Microsoft 365 & Email

  • Account & license management
  • Email security & MFA
  • Spam & phishing filtering
  • Mailbox & tenant migrations
  • Shared mailboxes & calendars

Help Desk & End-User Support

  • A real person to call
  • Same-day remote support
  • On-site when hands are needed
  • Password & account help
  • Printer, PC & software fixes

User Onboarding & Offboarding

  • New-hire setup, day one ready
  • Accounts, email & access
  • Secure device provisioning
  • Fast, clean offboarding
  • Access removal & data wipe

Managed Networks

Your Network, Watched Around the Clock

Every managed IT plan includes your network — firewall, Wi-Fi, and switches — with 24/7 monitoring and real-time alerts. When something trips, we troubleshoot remotely and get on-site fast when a fix needs hands on the gear, so a dead access point or a flaky firewall never becomes your problem to solve.

Just need your network managed and not the whole desktop side? Our small business network plan starts at $125/month and covers the network and connectivity on its own — a clean entry point that you can grow into full managed IT later.

Get a Quote (629) 280-2800

What's Covered

  • Managed workstations, patching & updates
  • Endpoint protection & antivirus management
  • New-PC imaging, setup & deployment
  • Microsoft 365 account & license management
  • Email security, spam filtering & migrations
  • Help desk & remote end-user support
  • User onboarding & offboarding
  • Managed firewall, Wi-Fi & switches
  • 24/7 network monitoring & alerting
  • Remote & same-day on-site support

Scoped to Your Business

Every Business Is Different — So Is the Plan

We don't quote managed IT off a rate card. A five-person office with a few laptops is a very different job than a multi-location operation with servers, dozens of Microsoft 365 accounts, and staff turnover to manage. We scope a plan to your team, your systems, and your Microsoft 365 footprint — then put a clear number in front of you before anything starts.

Book a free assessment. We'll walk your setup, tell you honestly what needs attention, and price a managed IT plan that fits — no pressure, no boilerplate.

Book a Free Assessment

How It Works

How Managed IT Works

Getting started is straightforward. We learn your setup, scope a plan that fits, get everything monitored and secured, then keep it running.

01

IT Assessment

We inventory your workstations, servers, Microsoft 365 tenant, and network gear, review your security posture, and map the problems your team runs into.

02

Scope Your Plan

We scope a plan to your team size, systems, and Microsoft 365 footprint — spelling out what's covered and how support works, with a clear price up front.

03

Onboard & Secure

We deploy monitoring and patching, tighten Microsoft 365 and endpoint security, and document your accounts, devices, and network.

04

Ongoing Support

Your team calls the help desk when they need us, we patch and monitor in the background, and handle onboarding and offboarding as people come and go.

Right-Sized Support

Not Sure Which One You Need?

Full managed IT isn't the only way to work with us. Depending on what's hurting, one of these might be the better starting point — and we'll tell you honestly which fits.

Just need your network managed?

Our small business network plan starts at $125/month and covers the firewall, Wi-Fi, switches, and 24/7 monitoring — network and connectivity only, without the desktop side.

See the network plan

Got a one-off problem?

Break-fix IT support is there when you just need something fixed — a down PC, a printer that won't cooperate, a new-computer setup — with no contract and no monthly commitment.

See break-fix IT support

Local Expertise

Managed IT in Nashville & Middle Tennessee

From managed workstations and Microsoft 365 to help desk support and 24/7 network monitoring, ICTAlly runs the IT for Nashville businesses across Davidson County. We support single-location offices, restaurants, and clinics as well as multi-site commercial clients on one managed plan.

As a Brentwood-based contractor, we handle most issues remotely the same day and get on-site quickly across Williamson County — Franklin, Spring Hill, and beyond. Hendersonville and Sumner County businesses lean on us for managed endpoints, Microsoft 365 and email, and network monitoring, and we serve Murfreesboro and the I-24 corridor as well.

Already have the network handled and only want ongoing monitoring? Start with our small business network plan at $125/month. Just need a one-time fix? Our break-fix IT support is there with no contract.

Service Areas

Managed IT Across Middle Tennessee

We serve businesses throughout the Nashville metro and Middle Tennessee. Click a city to learn more about our services in your area. Need more than one trade? Our low voltage installers handle cameras, cabling, access control, and networks on a single contract.

Nashville, TNFranklin, TNBrentwood, TNMurfreesboro, TNClarksville, TNLebanon, TNHendersonville, TNGallatin, TNMt. Juliet, TNSpring Hill, TNColumbia, TNSmyrna, TNLa Vergne, TNNolensville, TNGoodlettsville, TNMadison, TN

FAQ

Managed IT Questions

What does your managed IT service include?
Full managed IT covers your workstations, Microsoft 365 and email, help desk support, user onboarding and offboarding, and your network with 24/7 monitoring. We patch and secure your endpoints, manage accounts and licenses, and give your team a real person to call when something breaks. Every plan is scoped to your business — how many people, what systems you run, and how big your Microsoft 365 footprint is.
How much does managed IT cost?
Every business is different, so we scope a plan to your team, systems, and Microsoft 365 footprint rather than quoting a one-size number. A five-person office with a handful of laptops is a very different job than a multi-location operation with servers and dozens of accounts. Book a free assessment and we'll walk your setup, then put a clear plan and price in front of you. If you only need your network managed, our <a href="/services/small-business-network">small business network plan</a> starts at $125/month.
Do you manage Microsoft 365 and business email?
Yes. We manage Microsoft 365 and email day to day — creating and removing accounts, assigning licenses, tightening security settings and multi-factor authentication, cleaning up spam and phishing, and handling migrations when you move from an old provider or consolidate tenants. Your team gets one place to call when an inbox, calendar, or shared mailbox acts up.
Is there a real person we can call for help?
Yes. Our help desk is staffed by certified technicians, not a ticket robot. When a workstation is slow, an account is locked, a printer drops off, or email stops flowing, your team calls and gets a person who can fix it — remotely most of the time, and on-site when the job needs hands on the hardware.
Can you handle new-employee onboarding and offboarding?
That's part of managed IT. When someone joins, we set up their workstation, Microsoft 365 account, email, and access to the tools they need so they're productive on day one. When someone leaves, we disable accounts, secure their data, wipe or re-image their device, and make sure no access lingers — which matters for both security and compliance.
Do you provide managed IT in Hendersonville, TN?
Yes. ICTAlly provides managed IT to Hendersonville and all of Sumner County — managed workstations, Microsoft 365 and email, help desk support, and 24/7 network monitoring. Our Brentwood headquarters is a short drive away, so we handle most issues remotely the same day and get on-site quickly when hardware needs attention.
What's the difference between managed IT and the $125 network plan?
Our <a href="/services/small-business-network">small business network plan</a> ($125/month) manages your network and connectivity — firewall, Wi-Fi, switches, and monitoring. Full managed IT is broader: it adds your workstations and endpoints, Microsoft 365 and email, a help desk your team can call, and onboarding/offboarding on top of the managed network. If your headache is the network, start with the network plan. If it's people, computers, and email too, you want full managed IT.
Do you offer remote and on-site support?
Both. Most day-to-day issues — a slow PC, a locked account, an email problem, a software update — we handle remotely, often the same day you call. For anything hands-on, like a hardware swap, a new-PC deployment, or a network fix, we come to you on-site across Middle Tennessee from our Brentwood base. Managed IT plans include same-day on-site when it's needed.
Do you monitor our network around the clock?
Yes. Managed IT includes 24/7 monitoring of your firewall, Wi-Fi, and switches with real-time alerts for outages, performance drops, and security events. When something trips an alert, our team can troubleshoot remotely and resolve most problems before your team even notices — and we get on-site fast when a fix needs hands on the gear.

Ready to Hand Off Your IT?

Book a free assessment. We'll scope a managed IT plan that fits your team and systems.

Book a Free Assessment (629) 280-2800