CANDY CLOUD /
NETWORK RESCUE
Cabling remediation, dual-WAN failover design, and ongoing managed network services for a Smyrna boba and coffee shop — zero internet outages since ICTAlly took over.
6
Cables Remediated
100%
Uptime Since Takeover
2
WAN Connections
24/7
Managed Support
The Transformation
Before & After
The original contractor left behind a tangled mess on a plywood board. We replaced it with a clean, labeled network rack built to industry standards.
Before — Previous Contractor
Tangled cables on plywood. No labeling, no cable management, no rack. Equipment scattered with no organization.
After — ICTAlly
Clean rack with labeled patch panel, Comcast Business modem, labeled power distribution. Every port documented — ISP, Audio, Cell, AMP, and more.
The Challenge
Inheriting Another Contractor's Problems
The original contractor terminated the cables wrong — didn't follow 568B standard. When we tested, we found drops failing and the POS cutting out randomly. On top of that, they had a single ISP with no failover. Every time Comcast went down, the whole shop went dark — registers, Wi-Fi, everything.
We came in for cable repair, but once we dug in, we saw the real problem: no redundancy. We told them we needed to build in a backup connection or they'd keep losing business every time Comcast hiccupped.
They also had imported boba and coffee machines that needed specific electrical work. Instead of juggling a separate electrician, we coordinated it — called our licensed partners, got those machines wired to code, and had everything ready when the equipment showed up. One call, no runaround.
Full Scope of Work
- Re-terminated 6 data cables to TIA-568 standards
- Coordinated electrician partners to wire imported boba/coffee machines to code
- Built dual-WAN failover — Comcast primary, Cradlepoint 4G backup
- Installed and configured Cradlepoint 4G as secondary WAN
- Deployed new enterprise Wi-Fi access points
- Carrier offloading for improved in-store cell signal
- Took over full network management and 24/7 support
What We Delivered
From Break-Fix to Managed Partner
Started with three bad cable terminations. Ended with full network management. That's usually how it goes when you fix something right.
In progress: Labeled patch panel with Cradlepoint 4G failover installation — before keystones were terminated. Candy Cloud drink for scale.
Cabling Remediation
Six data cable terminations were redone to TIA-568 standards. The original contractor's work wasn't up to industry spec — causing intermittent network drops and unreliable POS connectivity. We also coordinated with licensed electricians to get equipment wiring up to code.
Learn about this serviceDual-WAN Failover Network
Comcast is primary, Cradlepoint 4G is standby. If Comcast drops, traffic routes over the 4G automatically — sub-second handoff, no one has to touch anything. Since we set it up, they haven't lost internet once.
Learn about this serviceEnterprise Wi-Fi & Carrier Offloading
Ripped out the old consumer router and installed proper APs for full coverage across the shop. We also configured carrier offloading so phones roam to Wi-Fi automatically, taking pressure off the cell towers nearby.
Learn about this serviceWhy It Matters
One Call Does It All
Candy Cloud's imported boba and coffee machines needed specific electrical wiring that the original contractor never addressed. Instead of hunting down a separate electrician, ownership made one call to ICTAlly.
We called our licensed electrician partners, scheduled the work, and made sure every machine was wired to spec. No back-and-forth, no chasing subcontractors. Data cabling, network, electrical — all through one phone number.
You shouldn't need five vendors. One partner handles it.
The Result
Zero Outages Since Takeover
The numbers tell the story.
Before ICTAlly
- Incorrectly terminated data cables
- Single WAN — every Comcast outage shut down the business
- No failover capability
- Consumer-grade Wi-Fi
- Poor cell signal inside the building
- No ongoing support relationship
After ICTAlly
- All cabling to TIA-568 industry standards
- Dual-WAN with automatic Cradlepoint 4G failover
- Zero internet outages since installation
- Enterprise Wi-Fi with full coverage
- Carrier offloading for strong cell signal
- 24/7 managed support
Dealing with a similar situation?
Bad cabling, unreliable internet, no failover — we fix it. Free on-site assessment, no pressure.
Ongoing Partnership
Managed Network Services
We monitor their network, manage the Cradlepoint configuration, and handle firmware updates. Since we took over, we haven't had to go back to the store for a single internet outage. Not one.
We don't bill by the hour for every little fix. Flat monthly rate, everything's included. When something needs attention, we handle it before the owner even notices. That's the point.
Services Used
Technologies in This Project
Service Areas
Managed Network Services Across Middle Tennessee
We serve businesses throughout the Nashville metro and Middle Tennessee. Click a city to learn more about our services in your area.
Inheriting a Contractor's Mess?
We fix it right, then keep it running. Free on-site assessment.